At C'Beau, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance teams will inspect your items prior to shipping. However, you do need to carefully and accurately check your size before buying. Please kindly reference the size chart on the product page.
Please feel free to contact us if you have any issue with your order. We are always here to help!
30 Days Return Warranty
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Customer Service at firstname.lastname@example.org
- Order number
- Pictures or Video of the product
- *A photo of barcode on the plastic bag
- Get authorization from Customer Service
- Get coupon or promotion refund
- *Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return
- Take your refund/exchange when the package is received
Return & Exchange Conditions
- Items must be returned unwashed or damaged including the labels attached.
- Easy to initiate a refund or exchange in 30 days after delivery.
- If a buyer has chosen the wrong size/color or doesn't like the item (item is not faulty), we can allow return once we receive the returned products. Customer is responsible for the shipping costs of the merchandise.
- We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
On Sale items (if applicable)
Only regular priced items may be refunded, unfortunately on sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org .
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact customer support for a mailing address.
Customer Support: email@example.com We will reply to you within 48 hours.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $175, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.